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    Here is a list of the most frequently asked questions.
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How to shop

1. Ordering

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

Shopping the La DoubleJ Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Clothing', 'Accessories'. Once you have found an item, select your size and color and use the 'ADD TO BAG' button on the side . Review the items in your shopping bag by selecting the 'Shopping Bag' icon at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

You can pre-order a selection of products before they are available. They will be conveniently delivered to the address you prefer as soon as they are available in our stock. In the Check-out Page of pre-order items you will also find their expected shipping date. If your order includes both products that are already in stock and pre-order items, the products will be shipped all together on the latest expected date. You will receive a confirmation e-mail as soon as we ship your package.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our Returns and refunds section.

2. Changing or Cancelling an Order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within seven working days of receiving your items. Either email laservice@ladoublej.com or write to: laservice@ladoublej.com

On receipt of your notice of contract cancellation, our Customer Service team will email you a Return Authorization Number (RAN). Please enter this number on the Returns Proforma Invoice that you received with your order and complete it with all the requested details. Include the Returns Proforma Invoice with your return so we can process your refund promptly. In case you’ve lost the Return Proforma Invoice, download it using the link found on the Return Authorization email you received from our Customer Service or download it here.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.

Alternatively, you may prefer to return items using our returns collection service. Please visit the Returns and Refunds section in the Customer Service area for more details.

3. Valid Payment Methods

We accept payment with:

  • VISA